Frequently Asked Questions

At SignaPay Direct, we believe knowledge is power. On this page, you'll find answers to some of the most common questions about merchant services and payment processing. Our mission is to provide complete transparency and help business owners better understand the often confusing world of payments. If you don't find the information you're looking for, simply submit your question— we'll ensure you get the answers you need.

Frequently asked questions

General

Pricing

Security

Equipment

Gateways

Support and Service

Getting Started

SignaPay Direct offers a smarter, more transparent way to accept payments. We specialize in dual pricing solutions that help businesses eliminate up to 100% of their credit card processing fees—without sacrificing service or technology. With top-rated support, industry-low transaction costs, and free equipment options, we’re committed to helping you keep more of what you earn. Whether you run a retail shop, service business, or online store, SignaPay Direct delivers the tools and savings to help your business grow.

Credit card processing with SignaPay Direct is designed to be flexible, transparent, and cost-effective, catering to businesses of all sizes and industries. Here's how it works:

1. Customized Payment Solutions

SignaPay Direct offers tailored payment processing solutions to meet the unique needs of your business. Whether you're operating a retail store, a restaurant, or a service-based business, they provide a variety of options to ensure seamless card payment acceptance.

2. Versatile Processing Options

In-Store: Utilize advanced terminals and POS systems to securely accept all card types at your physical location.
On-the-Go: Employ handheld terminals and mobile credit card readers to process payments anywhere, ideal for mobile businesses or events.
Online: Leverage the robust PayHub+ Gateway for e-checkouts, online invoicing, or phone payments, ensuring flexibility in how you receive payments.

3. Dual Pricing with PayLo

With the PayLo Dual Pricing program, you can offer customers the choice between paying with cash or credit. This model allows you to offset processing fees by providing a slight discount for cash payments, helping to increase your bottom line while remaining compliant with industry standards.

4. Enhanced Security Measures

Security is a top priority. SignaPay Direct's solutions include EMV technology, encryption, and PCI compliance to protect against fraud. Their Level 1 PCI DDS certified monitoring partner conducts ongoing scans, risk assessments, and penetration testing to ensure your transactions are secure.

5. Support for High-Risk Businesses

If your business falls into a high-risk category, SignaPay Direct works directly with bank vendors to help you get approved for card processing, providing the guidelines and support needed to navigate the complexities of high-risk merchant services.

By choosing SignaPay Direct, you gain access to a comprehensive suite of payment processing solutions designed to streamline operations, reduce costs, and enhance customer satisfaction.

Frequently Asked Questions